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Managing Difficult Interactions(ISBN=9781422125083)书籍详细信息
- ISBN：9781422125083
- 作者：暂无作者
- 出版社：暂无出版社
- 出版时间：2008-10
- 页数：96
- 价格：43.00
- 纸张：胶版纸
- 装帧：平装
- 开本：32开
- 语言：未知
- 丛书：暂无丛书
- TAG：暂无
- 豆瓣评分：暂无豆瓣评分
内容简介：
In the business world, confrontations are inevitable --
whether they're with your employees, peers, bosses, or even
suppliers and customers. Ignored or handled badly, confrontations
can damage workplace relationships and ruin careers.
This volume helps you master the art of effectively managing
difficult interactions. You'll learn how to:
Determine which confrontations are worth an investment of your
time and energy
Understand and manage the strong emotions that can arise during
confrontations
Design solutions that meet all stakeholders' needs
Coach your direct reports to resolve confrontations
productively
书籍目录：
Mentor's Message: Why Learn How to Manage
Difficult Interactions? ix
Managing Difficult Interactions: The Basics
What Are Difficult Interactions?
Helpful information about why managers avoid dealing with
difficult interactions at work.
Examples of difficult interactions
Removing barriers to dealing with conflict
Understanding that improvement is possible
What Causes Difficult Interactions?
Insights into the many kinds of differences that can trigger
difficult interactions.
Differences in positions and interests
Differences in perceptions, motivations, and styles
Differences in life experiences and cultural backgrounds
……
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其它内容：
编辑推荐
The Pocket Mentor Series offers immediate solutions to common
challenges managers face on the job every day. Each book in the
series is packed with handy tools, self-tests, and real life
examples to help you identify your strengths and weaknesses and
hone critical skills.
书籍介绍
In the business world, confrontations are inevitable -- whether they're with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers.
This volume helps you master the art of effectively managing difficult interactions. You'll learn how to:
Understand and manage the strong emotions that can arise during confrontations
Design solutions that meet all stakeholders' needs
Coach your direct reports to resolve confrontations productively
书籍真实打分
故事情节：9分
人物塑造：9分
主题深度：4分
文字风格：3分
语言运用：7分
文笔流畅：9分
思想传递：8分
知识深度：3分
知识广度：5分
实用性：8分
章节划分：7分
结构布局：9分
新颖与独特：9分
情感共鸣：3分
引人入胜：8分
现实相关：7分
沉浸感：8分
事实准确性：9分
文化贡献：9分
网站评分
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使用便利性：7分
书籍清晰度：9分
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是否包含广告：7分
加载速度：4分
安全性：6分
稳定性：3分
搜索功能：6分
下载便捷性：5分
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